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Shipping Policy
Last updated: 9 August 2026
Order confirmation and dispatch
Orders are processed only after payment has been successfully completed and verified. We will confirm the delivery plan after reviewing the delivery city, address and payment. We do not offer cash on delivery.
Delivery dates are estimates, not guarantees. Timing depends on payment verification, stock availability, the delivery address, courier capacity, weather, public holidays and other circumstances outside our control. Please provide a complete and accurate Nigerian delivery address and a reachable phone number.
Delivery location and fees
At checkout, select a listed Nigerian city and provide your street, building, area or district. The ₦2,000 retail delivery fee is shown before payment. Wholesale reservations are quoted separately; shipping fees and timing are confirmed before payment.
Address changes, failed delivery and delays
Contact us as soon as possible to request an address change. We can only accommodate a change before dispatch. If delivery fails because an address or contact detail was incomplete or incorrect, additional delivery costs may apply. We will work with you and the courier to investigate significant delays or a parcel reported missing.
On receipt
Please inspect your parcel when it arrives. If an item is damaged, incorrect or missing, contact us promptly with your order number and clear photos. See our Returns & Refunds Policy for how we handle those cases.
Contact us
For delivery support, email sales@zowlowtea.com, WhatsApp +86 184 3793 7919, or WhatsApp +86 135 2362 2068.