Returns & Refunds Policy

Last updated: 9 August 2026

Because ZowLow teas are consumable products, we do not accept returns or refunds for a change of mind, buying the wrong product, or a preference for taste or results. This policy does not limit any non-waivable rights you may have under applicable law.

When we will help

Contact us promptly after delivery if we sent the wrong item, an item arrived damaged in transit, an item appears defective, unsafe, expired or otherwise does not meet the order description, or your paid order cannot be fulfilled.

For an unopened item, please keep the product sealed, unused and in its original packaging. Opened consumables are not returnable for hygiene and safety reasons, except where the issue is a wrong item, damage, a quality/safety concern, or where applicable law requires another remedy.

How to make a request

Send your order number, name, a description of the issue, and clear photos of the parcel and product where relevant. Do not send an item back before we confirm the return instructions. We may ask reasonable questions or inspect the item to assess the claim.

Resolution and costs

For verified wrong, damaged, defective or unsafe items, ZowLow may provide a replacement, refund, or another appropriate remedy. ZowLow will bear reasonable return or reshipment costs for issues caused by us or by transit damage. We do not reimburse costs arising solely from a change of mind because those returns are not accepted.

Refund timing

Approved refunds are issued to the original payment account where practicable, or to a Nigerian bank account agreed with you. We process approved refunds within 3–7 business days; your bank or payment provider may take additional time to make funds available.

Contact us

For a return, refund or order issue, email sales@zowlowtea.com, WhatsApp +86 184 3793 7919, or WhatsApp +86 135 2362 2068.